We want you to have a smooth and confident shopping experience with RESIN KDL CHEM. This policy explains your rights and responsibilities regarding returns, exchanges, cancellations, and refunds.

1. Standard Return Policy – 30 Days

You have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To qualify for a return, your item must:

  • Be in the same condition as received
  • Be unused and unworn
  • Contain all original tags, labels, and accessories
  • Be in original packaging
  • Include the receipt or proof of purchase

Returns sent without prior authorization will not be accepted.

2. How to Start a Return

To begin your return request, email:

📧 kdlchem@gmail.com

If approved, you will receive:

  • A return shipping label
  • Instructions for packaging and shipping the product

Failure to follow these instructions may delay or void your return.

For any questions:
📧 kdlchem@gmail.com

3. Return Shipping Costs

Depending on the situation:

  • Customer responsibility: Change of mind, wrong size ordered, unwanted item
  • Company responsibility: Damaged, defective, incorrect item

Return shipping costs will be:

  • Free when we are at fault
  • Deducted from your refund when the return is customer-initiated
  • Fully your responsibility for international returns unless otherwise specified

4. Non-Returnable Items

Certain items cannot be returned due to safety or regulatory reasons. These include:

  • Used, opened, or damaged items not due to our error
  • Items without original packaging
  • Custom-made or personalized items
  • Clearance or final sale products
  • Gift cards, vouchers, or downloadable items
  • Hazardous materials if applicable (e.g., chemicals, resins, adhesives — unless defective)

If you are unsure whether your item qualifies, contact us before sending it back.

5. Damages, Defects & Incorrect Items

Please inspect your package immediately upon arrival.

Contact us right away if your item is:

  • Damaged
  • Defective
  • Missing parts
  • Incorrect

We will arrange a replacement or refund as appropriate.

You may be asked to provide:

  • Photos of the item and packaging
  • Order number and contact details

This helps us process claims quickly.

6. Exchanges

To exchange a product:

  1. Submit a return request
  2. Once your return is approved, ship the item back
  3. Place a new order for the desired item

This method ensures faster processing and avoids stock issues.

7. Order Cancellation

You may cancel an order before it ships.
Once an order is shipped, cancellation is no longer possible, but you may still request a return after receiving it.

8. EU Customers – 14-Day Cooling-Off Period

If your order ships to the European Union, you may cancel or return your order within 14 days for any reason.

The item must still meet the standard return eligibility criteria.

9. Refund Processing

Once we receive and inspect your returned item, we will notify you of your refund approval or rejection.

If approved:

  • Refund will be issued to your original payment method
  • Please allow up to 10 business days for processing
  • Your bank or card issuer may require additional time

If more than 15 business days have passed since approval, contact us.

10. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank (processing time varies)
  4. If still unresolved, email us at kdlchem@gmail.com

11. Return Packaging Requirements

Returned items must be:

  • Securely packaged
  • Free from damage during transit
  • Sent in the original packaging when possible

We are not responsible for returns lost or damaged in transit.

12. International Returns

For customers outside India:

  • Return shipping must be prepaid by the customer unless the item is defective
  • Original shipping charges are not refundable
  • Duties or taxes paid are not refundable

13. Warranty (If Applicable)

If your product includes a warranty:

  • Warranty terms will apply separately
  • Warranty covers manufacturing defects only
  • Damage due to misuse, accidents, or wear-and-tear is not covered

Contact us for warranty-related claims.

14. Contact Us

For any return, refund, or product issue:

📧 kdlchem@gmail.com
📍 B/28 KAMESHWAR PARK, NR. SHUKAN CHAR RASTA, NIKOL AHMEDABAD, AHMEDABAD, GJ 382350, India

We are here to help ensure a smooth experience.